Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to ZENVYRA.

The terms “we”, “us” and “our” refer to ZENVYRA. ZENVYRA operates this online store and website, including all related information, content, features, tools, products and services offered to you, the customer (collectively, the “Services”).

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website or placing an order.

By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection law.

If you do not agree with these Terms, you should not use our Services.

SECTION 1 – ACCESS AND CUSTOMER ACCOUNTS

You may browse our online store without creating a customer account.

Where an account is created, you are responsible for ensuring that the information you provide is accurate, current and complete.

You are responsible for maintaining the security of your account access and for activity carried out through your account.

You must not misuse our Services, attempt to gain unauthorised access to our systems, interfere with the operation of the website or use our Services for unlawful purposes.

If you are under the legal age required to enter into a binding purchase agreement in your country of residence, you may only use our Services with the involvement and consent of a parent or legal guardian.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and the characteristics of the production process.

Product images, including mock-ups and lifestyle images, are intended to represent the product as accurately as reasonably possible but may not always reflect minor variations in colour, placement or appearance.

Unless otherwise stated, ZENVYRA products are produced in standard sizes and designs selected by the customer from the options available in our store.

Product descriptions, availability, colours, sizes and other details may be updated or changed from time to time.

We reserve the right to discontinue products or limit availability where reasonably necessary.

Nothing in this section affects your statutory rights relating to goods that are defective, damaged, incorrect or not as described.

SECTION 3 – ORDERS

When you place an order through our store, you are submitting an offer to purchase the selected products.

Your order becomes binding once we accept the order and send you an order confirmation, subject to successful payment processing.

Please check your order details carefully before completing your purchase.

Because many ZENVYRA products are prepared or produced after an order is placed, we may be unable to cancel or modify an order once production has started.

If we are unable to accept or fulfil an order, we will notify you using the contact details provided during checkout and refund any amount paid for the affected order where applicable.

We may refuse or cancel an order in reasonable circumstances, including suspected fraud, payment problems, obvious pricing errors, product unavailability or orders that violate these Terms.

Your rights to return or withdraw from a purchase are described in our Return and Refund Policy.

Nothing in this section affects statutory cancellation or withdrawal rights that apply under consumer law.

SECTION 4 – PRICES, TAXES AND PAYMENT

Prices shown in our store are displayed in the currency applicable to your market or checkout.

Where required by applicable law, prices shown to consumers include applicable taxes.

Shipping charges and any other additional costs that apply to your order will be clearly displayed before you complete payment.

For orders delivered outside certain customs or tax regions, local import duties, taxes or customs charges may apply. Where these charges are not collected at checkout, they may be payable by the recipient in accordance with local law.

We may change product prices, discounts or promotions at any time. Any price change will not affect an order already accepted by us.

You agree to provide accurate and complete billing and payment information.

Payment is processed through Shopify Payments, PayPal or other payment providers made available at checkout.

We do not directly store complete payment card details.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Many ZENVYRA products are made or prepared after an order is placed. Processing and delivery times therefore vary depending on the product, fulfilment location, destination, carrier and availability.

Estimated delivery times shown on our website or at checkout are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, customs processing, weather conditions or exceptional demand.

We remain responsible for the goods until they are delivered to you or to a third party designated by you, except where applicable law provides otherwise.

If an order is significantly delayed or appears to be lost in transit, please contact us so that we can investigate the shipment.

Further information about delivery times, tracking and shipping charges is available in our Shipping Policy.

SECTION 6 – RETURNS, WITHDRAWAL AND REFUNDS

Returns, withdrawals and refunds are governed by our Return and Refund Policy and by applicable consumer law.

Where you are legally entitled to a right of withdrawal, including where applicable under European Union consumer law, you may exercise that right within the statutory period.

For eligible EU distance purchases, this is generally 14 days from the day you or a person designated by you receives the goods, subject to applicable exceptions.

Certain personalised or made-to-specification products may be excluded from the statutory right of withdrawal where permitted by applicable law.

Such exclusions do not affect your rights where a product is defective, damaged, incorrect or otherwise not in conformity with the sales contract.

Please consult our Return and Refund Policy for full details.

SECTION 7 – LEGAL GUARANTEE AND DEFECTIVE PRODUCTS

Nothing in these Terms excludes or limits any statutory guarantee or legal remedy available to you.

Consumers in the European Union have statutory rights where goods are defective, do not match their description or otherwise fail to conform to the sales contract. EU law provides at least a two-year legal guarantee for consumer goods, subject to applicable national law.

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible and provide your order number and information about the problem.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise indicated, all content made available through our Services, including the ZENVYRA name, logos, designs, branding, graphics, photographs, product imagery, text, videos and other materials, is owned by or licensed to ZENVYRA and is protected by applicable intellectual property laws.

You may use our website and content for personal, non-commercial purposes only.

You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our content without our prior written permission, except where permitted by law.

The ZENVYRA name, logos and other brand identifiers may not be used without our prior written permission.

Third-party trademarks remain the property of their respective owners.

SECTION 9 – THIRD-PARTY SERVICES AND TOOLS

Our Services may include functionality, integrations or services provided by third parties.

These may include payment providers, fulfilment providers, shipping carriers, analytics services, social media platforms and other technology providers.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for third-party services to the extent that they operate independently of ZENVYRA, except where applicable law provides otherwise.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that we endorse the third party or its content.

We are not responsible for the content, availability or practices of third-party websites that operate independently of ZENVYRA.

You should review the applicable terms and privacy policies before using third-party websites or services.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

ZENVYRA is powered by Shopify, which provides the technology used to operate our online store.

Any sales contract entered into through our store is between you and ZENVYRA.

Shopify is not the seller of the ZENVYRA products you purchase from our store.

Shopify may process certain information and provide technology, payment, account or other services necessary for operation of the store in accordance with its own terms and privacy policies.

SECTION 12 – PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may process personal information in order to provide and improve the e-commerce services used by our store.

Other service providers may also process personal information where necessary to provide payment, fulfilment, delivery, analytics, customer service or other services.

Please refer to our Privacy Policy for further information about how personal data is collected, used and shared.

SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, comments, suggestions or other content to us, you confirm that you have the right to submit that content.

Where necessary for operating, promoting or improving our Services, you grant ZENVYRA a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content.

We will not use customer content in a way that unlawfully infringes your rights.

You must not submit content that is unlawful, misleading, defamatory, infringing, abusive, discriminatory or otherwise inappropriate.

We reserve the right to remove user content where reasonably necessary.

SECTION 14 – ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery information.

We may correct genuine errors or inaccuracies when discovered.

If an error materially affects an order you have already placed, we will inform you and provide an appropriate solution, including cancellation and refund where required by applicable law.

SECTION 15 – PROHIBITED USES

You may not use our Services:

for unlawful or fraudulent purposes;
to infringe the rights of ZENVYRA or third parties;
to distribute malware or harmful code;
to interfere with the security or operation of our website;
to collect personal information unlawfully;
to send unsolicited spam or abusive communications;
to impersonate another person or organisation;
to scrape, copy or commercially exploit our website or content in violation of applicable law or these Terms;
to bypass technical measures designed to protect our Services.

We may restrict or terminate access where we reasonably believe these Terms have been materially violated.

SECTION 16 – AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots or software agents must not access or interact with our Services in a manner that:

violates applicable law;
bypasses security measures;
interferes with normal website operation;
circumvents access restrictions;
misrepresents automated activity as human activity;
unlawfully collects data or content.

We may use reasonable technical measures to protect our Services against abusive or unauthorised automated access.

SECTION 17 – SUSPENSION AND TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including in cases of fraud, abuse, unlawful activity or material breach of these Terms.

Termination does not affect rights or obligations that arose before termination.

Sections which by their nature are intended to survive termination will continue to apply.

SECTION 18 – DISCLAIMER

We aim to keep our website and Services accurate, secure and available.

However, we cannot guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes any warranty, guarantee, remedy or other right that cannot legally be excluded or restricted under applicable consumer law.

SECTION 19 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZENVYRA will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits any mandatory consumer rights or any liability that cannot be excluded under applicable law.

SECTION 20 – INDEMNITY

Where you use our Services in the course of a business or professional activity, you agree to compensate ZENVYRA for reasonable losses arising directly from your unlawful use of the Services or material breach of these Terms, to the extent permitted by law.

This section does not reduce or limit rights available to consumers under mandatory consumer protection law.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent legally permitted or will be treated as severed where necessary.

The remaining provisions will continue in effect.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

A failure by ZENVYRA to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced in them and the information provided during checkout, form the agreement governing your use of our Services and purchases from our store.

Nothing in this section limits information or rights that must be provided or preserved under mandatory law.

SECTION 23 – ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms where such transfer would materially affect our rights or obligations, except where permitted by applicable law.

We may transfer our rights or obligations as part of a legitimate transfer, restructuring or sale of our business, provided that your statutory rights are not reduced.

SECTION 24 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms and agreements relating to purchases from ZENVYRA are governed by the laws of the Netherlands.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights available to you under the laws that would otherwise apply to your contract.

Nothing in these Terms limits your right to rely on mandatory consumer protection law applicable in your country of residence.

The Rome I Regulation specifically protects consumers from losing mandatory protections merely because a trader chooses another governing law.

Any dispute will be handled by the competent courts determined under applicable law.