Shipping policy
SHIPPING POLICY
Most ZENVYRA products are made to order and prepared specifically after your purchase.
Processing time
Orders are generally prepared for shipment within 2–5 business days. Processing times may vary depending on the product, production location, availability and seasonal demand.
Estimated delivery times
Delivery times depend on the product, fulfilment location and destination.
- Europe: approximately 10–20 business days
- United States: delivery times shown at checkout
- Other international destinations: approximately 10–20 business days
The estimated delivery time shown at checkout is the most relevant estimate for your specific order.
Please note that these are estimated timeframes. Delays caused by carriers, customs, weather, high seasonal demand or other circumstances outside our reasonable control may occasionally occur.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping costs
Shipping costs are calculated and displayed during checkout before payment. Rates may vary by destination.
Duties and import taxes
Orders delivered outside the European Union may be subject to local customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.
Delayed or missing orders
If your order has not arrived within the delivery timeframe communicated at checkout, please contact us so we can investigate the shipment with the relevant delivery provider.
Contact
For shipping or order questions, please contact:
hello@zenvyra-z.com