Refund policy

RETURN AND REFUND POLICY

We accept return requests within 14 days of receiving your order.

To be eligible for a return, items must be unworn, unused and returned in their original condition. Please contact us before sending any item back so we can provide the correct return instructions and return address.

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.

Personalised or clearly custom-made products may be excluded from the right of withdrawal where permitted by applicable law.

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery and include clear photos of the issue. We will arrange an appropriate solution at no additional cost to you.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable unless the order was damaged, defective or incorrect.

For return requests or support, contact:
zenvyra-z@zohomail.eu